GENERAL
General Information about QreateTrax QR Codes.
- Our QR codes are not time-limited in any way and don't "expire".
- You can generate as many QR codes as you want.
- There are no limits on the number of times they can be scanned.
- There are no limits on commercial use.
Is a license required to use or create QR codes?
No. The use of QR codes is free of any license. The QR code is clearly defined and published as an open ISO standard. Denso Wave owns the patent rights on QR codes, and the methods used to encode and create them, but has chosen not to exercise them, however the term "QR code" itself is a registered trademark of Denso Wave Incorporated.
Is there a charge for the QR codes?
No. User-generated QR codes are made freely available to both free users and subscribers without any limitations or charges being levied. The QR code encoding method used for all QR codes generated on this website is identical regardless of user class.
There is a charge however for the tracking analytics on your QR code(s). You must subscribe to one of our plans in order to receive the ability to track your code(s).
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PAYMENT
When will my credit card be charged?
Your credit card will be charged at the time your order is submitted.If you sign up for a subscription plan your card will have a reoccurring monthly charge. You may cancel your subscription at any time, change the card that is on the account or select a different plan at any time by editing your information in My Dashboard.
How will the charge be listed on my credit card statement?
Charges for your orders will be listed on your credit card statement as from QreateTrax.
Do you offer refunds?
Sorry, No. If you change your plan to one of lesser value the changes will take effect beginning the next billing cycle.
If you have questions please call us at 800.767.1577 or email customerservice@qreatetrax.com.
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SUBSCRIPTIONS
What do I get with a paid subscription?
- Generate high resolution QR code image at sizes up to 3000 pixels and resolutions up to 300dpi (that's 41 inches wide at 72dpi!).
- Batch processing allowing you upload a TSV file and automatically generate up to 500 QR codes in a single pass.
- Unlimited generation of QR codes and batches during the subscription period.
- History reporting for all QR codes created within your account, including regenerating/downloading past QR codes.
- Tracking anylitics for QR codes that use our URL shortener. Real-time analytics data is available within your dashboard. There is unique reporting for each QR code, and the data is also available as an Excel download.
Do your QR codes expire?
No. The QR codes themselves are not time limited in any way and will continue to work indefinitely. The subscription period simply determines how long you have access to the advanced QR code generation, management and reporting features on the QReateTrax website, and is not related to the working life of the QR codes you generate.
How do I get my password again?
On the Sign In page there is a “Password Reminder” link. Click on it and follow the prompts. _______________________________________________________________________________________________________________
TRACKING
Are analyitics available on all your QR codes?
Our analytics can only collect data if you use one of our shortened URL's so that the user bounces back through our website and we can collect the required data on the way through. Many other QR code generator websites force you to use a shortened URL whether you want to or not, but we've decided to make it optional so that you can actually have your real website address in the QR code if you want to.
The downside of that is that since there's no tracking mechanism in the QR code itself, the visitor will scan the QR code and then go directly to your website without detouring through our server first. Because this gives us no opportunity to intercept that path and collect tracking data on your behalf, you will need to use something like Google Analytics at the URL that the code points to.
Tracking also isn't available for contact details embedded directly into the QR code since the scan event only involves the QR code itself and the person scanning it, without any possibility of us intercepting the event to gather tracking information on your behalf. If you need analytics tracking for a vCard QR code you will need to use our URL shortener.
How do I access the tracking report for the QR codes I've generated?
When you login into your account, the ‘My Dashboard” section stores all of your account history, all QR Codes created and links to the tracking information.
Are phone numbers and/or email addresses included in the tracking?
No. A users information isn't accessible at all because of security built into the phone itself. Although, if you use a list to generate the code each is given a unique QR code and we can tell who from the list scanned the code.
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UPLOADING A LIST (BATCH PROCESSING)
How does batch processing work?
Upload a single Excel file containing the details for each QR codes and process them as a single batch. Once processing has been completed a single ZIP file containing a PNG or PDF file for each of the QR codes in the batch can be downloaded.
QR code image size (up to 3000px), resolution (up to 300dpi), output format (PNG or PDF) and colour can be specified for the QR codes in a batch. Batch processing directly supports URL, vCard, text string, phone number and email address encoding, and indirectly supports MATMSG encoding format. Codes within a single batch can be mixed format.
Is there a limit on how many codes can be in a file?
No. Although you need to have enough credits in your account before you are able to download your codes. If you do not have enough credits you will be prompted to upgrade your plan, or purchase more credits.
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USING GENERATED QR CODES
What size should a QR code be?
We recommend no smaller than 1.5-2cm however the minimum size of the QR code will be dependent on:
- The distance between the QR code and the scanning device, and hence the size the code will appear to be in the viewport of the scanning device - if you have one on the side of a building it would need to be very large because it's going to be scanned from a long distance, however if it's printed in a magazine then the scanning device will be held quite close to it.
- The size of the dots in the code - the more data you put into the code the smaller the dots become, so using a URL shortener to reduce the number of characters in the URL will result in a code with larger dots and hence it can be reproduced at a smaller size without impacting scan reliability.
Regardless of the size of the QR code, the finished QR code should be tested thoroughly in its intended final setting to make sure that it works at that size.
Does the color of the QR code affect the reliability to be scanned?
Yes. Codes need to have a strong contrast between the code and the background color. If you select a darker colored code it should go on a lighter background (ex. black code on white background) a lighter colored code will need to have a darker background (ex. white code on a black background.)
Also, always test your QR code to make sure it works using the color you've selected. |